Club tickets
You may cancel nearly all tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of any charge through My orders up to 24 hours prior to the event, and receive a full refund of the amount paid.
There are a few tickets which have different cancellation conditions. These parties are labelled clearly in your shopping basket and confirmation email. Mostly this refers to the number of days before the event you can cancel.
You can't change tickets, but it is very easy to cancel and rebook.
Important
Unfortunately we are unable to answer general clubbing enquiries, such as when the clubs open, what to wear, how much do things cost, etc. As you may imagine, we receive many such enquiries and simply do not have the time to answer. For this type of question please see our forums, where all of these questions and more have already been answered. You will also find answers to most common ticket questions in our frequently asked questions.
We always announce confirmed dates for events in our magazine, Facebook and Instagram channels, please follow us for the latest updates!
If you have a problem with your ticket purchase or refund, please don't hesitate to contact us:
General information and feedback
Important
Unfortunately we are unable to answer general enquiries, such as when things open, what to wear, how much do things cost, etc. As you may imagine, we receive many such enquiries and simply do not have the time to answer. For this type of question please see our forums, where all of these questions and more have already been answered. Don't forget to search our site too. We have written 100s of helpful articles about how to make the most of your holiday on Ibiza!
You'll also find all latest events and news in our magazine, Facebook and Instagram channels.
If your question still hasn't been answered, please contact the tourism offices of your resort or of the island government, you find their contact details in our holiday tips.
For all other enquiries please use the contact form:
Activity tickets
You may cancel nearly all tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of any charge through My orders up to 24 hours prior to the date of the activity, and receive a full refund of the amount paid.
There are a few tickets which have different cancellation conditions. These activities are labelled clearly in your shopping basket and confirmation email. Mostly this refers to the number of days before the chosen date you can cancel.
You can't change tickets, but it is very easy to cancel and rebook.
Important
Unfortunately we are unable to answer general activity enquiries, such as when activities take place, what to wear, how much do things cost, etc. As you may imagine, we receive many such enquiries and simply do not have the time to answer. All of this information is available on our site. You will also find answers to most common activity questions in our frequently asked questions.
If you have a problem with your ticket purchase or refund, please don't hesitate to contact us: