Terms and Conditions

Below are the Terms and Conditions of Ibiza Spotlight. Some venues and event organizers have their own Terms and Conditions, which take precedence over Ibiza Spotlight's Terms and Conditions for events taking place in the venue and/or organized by the event organizer. These extra Terms and Conditions are shown on your ticket and below.

• Ibiza Spotlight
• [UNVRS]
• Pacha Ibiza
• Hï Ibiza
• Ushuaïa Ibiza
• Amnesia
• Akasha - Las Dalias
• 528 Ibiza
• O Beach Ibiza
• Chinois Ibiza
• Cova Santa
• Ibiza Rocks Pool Club
• Playa Soleil - Bora Bora
• Lío Ibiza

Ibiza Spotlight Terms and Conditions for event tickets

1. Tickets purchased are for the purchaser's and/or the group's personal use. They may not be resold and are non-transferable.
2. You must be minimum 18 years of age to attend any clubbing venues, boat parties or other clubbing-related events.
3. More than one person on the ticket. In the case of multiple bookings, the person whose name is on the ticket must present him/herself at the venue. Entry will be refused to all people unless the ticket holder is in attendance.
4. The ticket holder shall be required to present an identity document with a photograph (driving licence, national ID document or passport) at the entrance to the venue. Photocopies will not be accepted. You can bring your tickets with you either on your mobile phone or printed on paper. If you wish to show your tickets on your mobile phone, please make sure it is charged. If you can not show a valid ticket you will not be allowed to enter the venue.
5. In the case of an event which is cancelled before it starts, the event organizer and/or venue reserves the right to offer a comparable alternative event or date in lieu of a refund. If the customer does not accept the alternative offered, they should contact us to request the full refund of the ticket. If an event is cancelled after it has started, the event organizer decides whether the customer is eligible to receive a partial refund of the ticket price paid, except where the cancellation is due to force majeure and/or adverse weather conditions, in which case no refund will apply. If the event has changed the date or venue, the event organizer reserves the right to authorize or not the refund of the amount paid, in accordance with applicable consumer protection legislation.
6. The venue reserves the right to refuse admission under specific circumstances. These include, but are not limited to, persons under the influence of illegal substances or in a drunken state, anyone whose appearance is deemed unclean or unkempt, and anyone not dressed according to the dress code stated on the ticket. This also includes people carrying luggage/suitcases - you wil not be allowed access to the venue with your luggage/suitcases. In the event that you are refused entry to a venue, Ibiza Spotlight cannot accept any liability and any claims should be made directly with the organisers of the event themselves.
7. Ibiza Spotlight will not be held responsible for adverse weather conditions.
8. In the event of theft or loss of the tickets purchased, contact Ibiza Spotlight by email as soon as possible in order to obtain replacements.
9. The list of DJs advertised may be subject to change. Ibiza Spotlight cannot be held responsible for any changes made in this regard.
10. Purchasers of tickets for VIP areas (available for some venues) should be correctly and smartly dressed (t-shirts and shorts are not acceptable attire) and the venue reserves the right to refuse entry to the VIP zone if the foregoing conditions are not respected. Access to the VIP area does not include table service or free drinks, unless specifically mentioned on your ticket.
11. You may cancel some tickets purchased directly through Ibiza Spotlight free of charge, for any reason, and at any time up to the specified number of days before the event, and you'll receive a full refund of the ticket price. Any exceptions to this are clearly marked in your basket and order confirmation. Cancelling is really easy and only takes a minute from My Orders.
12. For most events you must select the refundable option in order to be able to cancel. These events are clearly marked in your basket. Purchasing a refundable ticket enables you to cancel for any reason, and at any time up to the specified number of days before the event - and receive a full refund of the ticket price (the fee for the refundable option itself is not refunded). If you do not select the refundable option for an event, then the ticket will be marked as non-refundable and can not be cancelled. Cancelling is really easy and only takes a minute from My Orders.
13. There can be no refunds under any circumstances after the event has taken place.
14. In the event that the card used to purchase the ticket is stolen or tickets are purchased through fraudulent use of the card, the amount can be reclaimed by contacting Ibiza Spotlight at least 24 hours prior to the event. In this case the tickets purchased will be cancelled.
15. Ibiza Spotlight acts in this transaction merely as an agent for the venue, selling tickets for access thereto, thus any liability is strictly confined to their issue through either physical or electronic means, and the company cannot accept any liability for activities taking place at the venue.
16. In the event of any claim deriving from this transaction, please contact Ibiza Spotlight S.L. Apartado de correos 1027. Ctra. San José KM3, Sec 1, Pol 1, N. 7605, 07817 Sant Jordi, Balearic Islands.
17. Privacy policy

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[UNVRS] Terms of use

• The right of admission is reserved.
• To ensure entry, attendees are advised to arrive in advance. Opening and closing times may vary on the same day. Line-ups and session schedules are subject to change.
• All attendees must carry original, valid, and current identification: citizens of European countries must present a national identity card or passport; citizens of other countries must present a passport.
• Access to [UNVRS] is strictly limited to persons over 18 years of age. No minors will be admitted under any circumstances, even if accompanied by an adult and/or their parents or legal guardians.
• Entry is not permitted wearing flip-flops, sleeveless shirts, swimwear, bare torsos, and/or football or basketball team shirts, flags, or any attire making reference to ideologies that may offend the sensibilities of other attendees.
• The club does not provide a cloakroom service. Entry with backpacks or luggage is not permitted (except for small ladies’ handbags).
• If you need to carry medication or have any degree of disability, please contact our team in advance at contact@unvrs.com. In this case, the presentation of the corresponding supporting documentation may be requested, provided that it is strictly necessary.
• The entry of beverages, whether alcoholic or non-alcoholic, into the venue is strictly prohibited.
• Moderate consumption of alcoholic beverages is recommended and is undertaken at the attendee’s own responsibility. The consumption and/or sale of drugs within the venue is strictly prohibited.
• Recording and/or photography for advertising or commercial purposes is strictly prohibited without the express authorization of [UNVRS]. Professional cameras are not permitted, nor are drones and/or similar devices, Meta glasses and/or similar devices, digital cameras with telephoto lenses, tablets, laser devices, audio recording devices, monopods, tripods, or selfie sticks.
• Re-entry is not permitted. Once the attendee leaves the venue, a new ticket must be purchased to gain access. Attendees are advised to retain their ticket until the end of the event.
• Refunds for tickets purchased in the event of cancellation may be requested within 48 hours following the scheduled date of the cancelled event by contacting the point of sale and/or digital platform where the ticket was purchased, except where the cancellation is due to force majeure and/or adverse weather conditions, in accordance with applicable law. The original proof of purchase must be presented.
• Attendees are responsible for their personal belongings at all times and must not leave their possessions unattended.
• You are hereby informed of the presence of video surveillance cameras within [UNVRS], the purpose of which is the processing of captured images to ensure the safety of people, property, and facilities.
• By purchasing a ticket to access [UNVRS], you expressly consent to the possibility of being filmed or photographed by our team and to such material being used on our social media or other channels for advertising or commercial purposes. For further information, please consult our Privacy Policy. If you do not wish to be filmed or photographed, please do not pose for photos and inform our staff.

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Pacha Terms of Use:

All pre-sale tickets must be in the club by 02:30, unless otherwise specified on the ticket.

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.

Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

• Anyone under the influence of alcohol or any narcotic substance.
• Anyone exhibiting violent or disorderly behaviour.
• Persons in beach attire (including bathing suits), beach sandals, with uncovered torsos or men wearing vests.
• Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
• Persons exhibiting an unclean or unkempt appearance.
• For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

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Hï Ibiza Terms of Use:

• The right of admission is reserved.
• To ensure entry, attendees are advised to arrive in advance. Opening and closing times may vary on the same day. Line-ups and session schedules are subject to change.
• All attendees must carry original, valid, and current identification: citizens of European countries must present a national identity card or passport; citizens of other countries must present a passport.
• Access to Hï Ibiza is strictly limited to persons over 18 years of age. No minors will be admitted under any circumstances, even if accompanied by an adult and/or their parents or legal guardians.
• Entry is not permitted wearing flip-flops, sleeveless shirts, swimwear, bare torsos, and/or football or basketball team shirts, flags, or any attire making reference to ideologies that may offend the sensibilities of other attendees.
• The club does not provide a cloakroom service. Entry with backpacks or luggage is not permitted (except for small ladies’ handbags).
• If you need to carry medication or have any degree of disability, please contact our team in advance at contact@hiibiza.com. In this case, the presentation of the corresponding supporting documentation may be requested, provided that it is strictly necessary.
• The entry of beverages, whether alcoholic or non-alcoholic, into the venue is strictly prohibited.
• Moderate consumption of alcoholic beverages is recommended and is undertaken at the attendee’s own responsibility. The consumption and/or sale of drugs within the venue is strictly prohibited.
• Recording and/or photography for advertising or commercial purposes is strictly prohibited without the express authorization of Hï Ibiza. Professional cameras are not permitted, nor are drones and/or similar devices, Meta glasses and/or similar devices, digital cameras with telephoto lenses, tablets, laser devices, audio recording devices, monopods, tripods, or selfie sticks.
• Re-entry is not permitted. Once the attendee leaves the venue, a new ticket must be purchased to gain access. Attendees are advised to retain their ticket until the end of the event.
• Refunds for tickets purchased in the event of cancellation may be requested within 48 hours following the scheduled date of the cancelled event by contacting the point of sale and/or digital platform where the ticket was purchased, except where the cancellation is due to force majeure and/or adverse weather conditions, in accordance with applicable law. The original proof of purchase must be presented.
• Attendees are responsible for their personal belongings at all times and must not leave their possessions unattended.
• You are hereby informed of the presence of video surveillance cameras within Hï Ibiza, the purpose of which is the processing of captured images to ensure the safety of people, property, and facilities.
• By purchasing a ticket to access Hï Ibiza, you expressly consent to the possibility of being filmed or photographed by our team and to such material being used on our social media or other channels for advertising or commercial purposes. For further information, please consult our Privacy Policy. If you do not wish to be filmed or photographed, please do not pose for photos and inform our staff.

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Ushuaïa Ibiza Terms of Use:

• The right of admission is reserved.
• To ensure entry, attendees are advised to arrive in advance. Opening and closing times may vary on the same day. Line-ups and session schedules are subject to change.
• All attendees must carry original, valid, and current identification: citizens of European countries must present a national identity card or passport; citizens of other countries must present a passport.
• Access to Ushuaïa Ibiza is strictly limited to persons over 18 years of age. No minors will be admitted under any circumstances, even if accompanied by an adult and/or their parents or legal guardians.
• Entry is not permitted wearing flip-flops, sleeveless shirts, swimwear, bare torsos, and/or football or basketball team shirts, flags, or any attire making reference to ideologies that may offend the sensibilities of other attendees.
• The club does not provide a cloakroom service. Entry with backpacks or luggage is not permitted (except for small ladies’ handbags).
• If you need to carry medication or have any degree of disability, please contact our team in advance at contact@ushuaiaibiza.com. In this case, the presentation of the corresponding supporting documentation may be requested, provided that it is strictly necessary.
• The entry of beverages, whether alcoholic or non-alcoholic, into the venue is strictly prohibited.
• Moderate consumption of alcoholic beverages is recommended and is undertaken at the attendee’s own responsibility. The consumption and/or sale of drugs within the venue is strictly prohibited.
• Recording and/or photography for advertising or commercial purposes is strictly prohibited without the express authorization of Ushuaïa Ibiza. Professional cameras are not permitted, nor are drones and/or similar devices, Meta glasses and/or similar devices, digital cameras with telephoto lenses, tablets, laser devices, audio recording devices, monopods, tripods, or selfie sticks.
• Re-entry is not permitted. Once the attendee leaves the venue, a new ticket must be purchased to gain access. Attendees are advised to retain their ticket until the end of the event.
• Refunds for tickets purchased in the event of cancellation may be requested within 48 hours following the scheduled date of the cancelled event by contacting the point of sale and/or digital platform where the ticket was purchased, except where the cancellation is due to force majeure and/or adverse weather conditions, in accordance with applicable law. The original proof of purchase must be presented.
• Attendees are responsible for their personal belongings at all times and must not leave their possessions unattended.
• You are hereby informed of the presence of video surveillance cameras within Ushuaïa Ibiza, the purpose of which is the processing of captured images to ensure the safety of people, property, and facilities.
• By purchasing a ticket to access Ushuaïa Ibiza, you expressly consent to the possibility of being filmed or photographed by our team and to such material being used on our social media or other channels for advertising or commercial purposes. For further information, please consult our Privacy Policy. If you do not wish to be filmed or photographed, please do not pose for photos and inform our staff.

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Amnesia Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.

Original Photo ID or passport must be presented to security staff.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

• Anyone under the influence of alcohol or any narcotic substance.
• Anyone exhibiting violent or disorderly behaviour.
• Persons in beach attire (including bathing suits), beach sandals, with uncovered torsos or men wearing vests.
• Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
• Persons exhibiting an unclean or unkempt appearance.
• For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

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Akasha Terms of Use:

Entry recommended for 25 years and above.

The following will not be allowed to enter the club: Persons in beach attire (including bathing suits), shorts, beach sandals, uncovered torsos or men wearing vests. Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear. Persons exhibiting an unclean or unkempt appearance.

Anyone exhibiting violent or disorderly behaviour.

Groups of more than 8 people.

For these and other reasons, the purchase of this ticket does not guarantee access to the establishment, and a refund of the amount paid may be issued in the event of non-access. To ask for a refund, please send an email with your order number to tickets@ibiza-spotlight.com

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528 Ibiza Terms and Conditions of Entry and Ticket Purchase

These Terms and Conditions, together with the other information contained on this website www.528ibiza.com, form the basis of your contract with Forked Up SL for event tickets. Please read them carefully as they set out our respective rights and obligations.

Introduction

• In these conditions, a reference to: “You”, “Your” means the person making the booking and all other attendees related to your ticket purchase. “Lead Name” means the person identified as making the ticket purchase during the booking process. “Venue” means the location of the event, being 528 Ibiza. “We”, “Us”, “Our” means Forked Up SL, a company registered in Spain with registration number B02920494 and registered address at Calle Cervantes 27 07820- San Antonio Baleares, Spain.
• These Terms and Conditions apply to all bookings made for events operated at the Venue and to all members of your booking, regardless of the point of purchase.

Event Dates, Timings and Programme

• All events promoted by Forked Up SL and selected third party promoters take place at 528 Ibiza on selected dates across the year.
• Event programmes, artists, dates, times and formats are subject to change.
• Any specific artist, line up, programme or advertised content displayed at the time of booking is not guaranteed and does not form part of this contract.
• Artist set times are announced in advance at the promoters discretion and are subject to change.
• Opening times vary by event and are shown on your ticket or booking confirmation.
• All events operate a last entry time determined by the Venue in accordance with licensing and safety requirements. Late arrival may result in refusal of entry without refund.
• Your booking remains valid regardless of weather conditions unless otherwise communicated via official Forked Up SL channels.

Entry Policy and Conduct

• Entry is strictly for persons aged 18 or over unless otherwise stated. Some events may operate a higher minimum age.
• Valid photographic identification is required for all guests. Passports or driving licences are accepted.
• Any guest who is under the required age will be refused entry without refund.
• Holding a valid ticket does not guarantee entry. Entry is always subject to venue capacity, licensing conditions, safety considerations and management discretion.
• The Venue reserves the right to refuse admission or remove any person who appears intoxicated, under the influence of drugs, or behaving in a dangerous, abusive or inappropriate manner.
• Any form of verbal or physical abuse towards staff or other guests will not be tolerated and may result in removal from the Venue or prosecution.
• For safety and security reasons, searches of persons, clothing and belongings may be conducted on entry and exit.
• Food or drink purchased outside the Venue may not be brought inside.
• Re entry is not permitted.
• Animals are not allowed within the Venue.
• Professional cameras, recording equipment, selfie sticks and unauthorised filming equipment are prohibited at all times.
• Any unauthorised recordings made within the Venue become the property of the Promoter and or the Venue, and all rights in such recordings are assigned accordingly.
• No promotional, commercial or sponsorship materials may be brought into the Venue without prior written consent.
• By entering the Venue, you consent to being photographed, filmed or recorded for promotional, commercial and security purposes without compensation.
• Disabled access is available.

Ticket Sales via Promoters and Ticketing Platforms

• Tickets for events at the Venue may be sold by Forked Up SL directly and or via authorised third party promoters and ticketing platforms.
• Where tickets are purchased through a third party promoter or ticketing platform, your payment, booking data and any refund or chargeback processing will be handled by that third party in accordance with their own terms and conditions, in addition to these Terms and Conditions.
• Forked Up SL is responsible for the operation of the Venue, access control, safety, security and delivery of the event itself. We are not responsible for any representations, promises or statements made by promoters or ticketing platforms that have not been expressly authorised by us.
• Any refunds, exchanges or chargebacks must be requested from the original point of purchase and will be subject to the applicable terms of that seller.
• In the event of any conflict between promoter communications and these Terms and Conditions, these Terms and Conditions shall prevail.
• Nothing in this section limits the Venue’s right to refuse entry, enforce house rules or cancel or reschedule events in accordance with these Terms and Conditions.

Mandatory Venue Fees and Supplements

• Certain events may include mandatory venue supplements within the ticket price, including but not limited to shuttle bus transport or safety related fees.
• Such supplements form part of the Venue’s operational and safety policy, are non optional, and are non refundable.
• Details of any applicable supplements will be communicated as part of the ticket price or booking information.

Rescheduled or Cancelled Events

• If an event is rescheduled, ticket holders may be offered a new date or a refund, subject to the terms of the original point of purchase.
• If an event is cancelled by the Venue, a full refund of the ticket price paid will be offered.
• Refunds must be claimed by following the instructions provided in official communications.
• Failure to respond within 30 days may result in cancellation without refund.
• Refunds are processed to the original payment method within 7 to 60 days.
• Booking and processing fees are non refundable.

Dress Code

• The Venue reserves the right to refuse entry based on attire.
• Prohibited attire includes fancy dress, novelty footwear, hen and stag accessories and inflatables.
• Footwear must be worn at all times.
• Guests must leave the Venue respectfully clothed.

Personal Belongings

• Large bags and luggage are not permitted.
• Guests attend at their own risk in relation to personal property.
• Lost property will be retained for 30 days before disposal or donation where appropriate.

Safety and Well Being

• Guests must behave responsibly and remain hydrated.
• Any accidents or injuries must be reported immediately to Venue staff.
• Attendance is voluntary and at your own risk.
• Events take place in a crowded, amplified and open air environment with inherent risks including noise exposure, weather and crowd movement.

Medical Fitness

• You confirm that you are medically fit to attend and not aware of any condition that may be aggravated by attendance.
• Forked Up SL accepts no responsibility for incidents arising from pre existing medical conditions.

Drugs and Illegal Substances

• Forked Up SL operates a strict zero tolerance policy.
• Possession or use of illegal substances will result in immediate removal from the Venue and possible referral to local authorities without refund.

Intellectual Property

• All branding, trademarks, event names and intellectual property associated with the Venue remain the property of Forked Up SL or its licensors.
• No rights are granted without prior written consent.

Limitation of Liability

• Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence or for any liability that cannot be excluded by law.
• Subject to this, the total liability of Forked Up SL in respect of all claims arising out of or in connection with your attendance shall be limited to the total ticket price paid.

Force Majeure

• Forked Up SL shall not be liable for failure to perform due to events beyond its reasonable control including weather, government action, strikes, national mourning, technical failure or acts of authorities.

Complaints

• Any complaints must be raised with Venue management during the event to allow the opportunity for resolution.
• Failure to do so may result in loss of any right to compensation.

Severability

• If any term is found unenforceable, the remaining terms remain valid and enforceable.

No Waiver

• Failure to enforce any term does not constitute a waiver of that term or any other right.

Assignment

• Forked Up SL may assign its rights and obligations under these Terms and Conditions without notice.
• You may not assign or transfer your rights.

Entire Agreement and Governing Law

• These Terms and Conditions constitute the entire agreement between you and Forked Up SL.
• They are governed by Spanish law and subject to the exclusive jurisdiction of the Spanish courts.

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O Beach Ibiza Terms of Use

Door Policy

• Anyone under the age of 18 is not permitted entry into the venue.
• Guests found to be under the age of 18 will be refused entry or removed from the venue without refund, regardless of whether entry has been previously granted in error.
• Every person entering O Beach Ibiza must present a valid form of physical photographic identification in the form of either a passport or driving licence. Entry may be refused without valid ID, and no refunds will be issued under these circumstances.
• The management reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. Entry and continued admission are subject to compliance with our dress code and behavioural standards. Inappropriate, aggressive, or disruptive behaviour may result in refusal of entry or removal from the venue. Any form of physical aggression, verbal abuse, harassment, or discriminatory behaviour towards staff or other guests will result in immediate removal without refund. Please note that refunds will not be issued under any of these circumstances.
• Management reserves the right to close any area of the venue temporarily or restrict access, and to change operating hours, event schedules, or entry procedures without prior notice, where required for safety, legal compliance, or operational reasons. No refunds will be issued in such circumstances.
• To ensure safety, we reserve the right to conduct security searches of your person, clothing, bags and all other items on entry and exit and reserve the right to confiscate items which may cause danger or disruption to others. Prohibited items include, but are not limited to, illegal substances, weapons, sharp objects, glass containers, and any items considered unsafe or disruptive by management.
• Guests must comply with all instructions from our management and security teams at all times. These measures are in place to ensure the safety and enjoyment of all visitors. Failure to comply may result in immediate removal from the venue.
• Food and drink purchased elsewhere are not allowed into the day club, this also includes food and drink from the THB Ocean Beach Hotel and Bonito Ibiza.
• Entry to the venue is at the manager's discretion. Any person refusing to follow venue rules or safety regulations – including those relating to public bathing and swimming – may be asked to leave the premises.
• O Beach Ibiza's opening and closing times may vary daily. Management reserves the right to amend operating hours, close the venue earlier than scheduled, or adjust event timings at its discretion for operational, safety, or weather-related reasons. No refunds or compensation will be issued in such circumstances.
• Please note that SLR Cameras and unauthorised video cameras are not permitted at any time. If you wish to record inside, please contact our marketing team at least a week in advance.
• Selfie sticks are also not permitted.
• By entering O Beach Ibiza, you consent to being photographed or filmed and agree that any resulting images or recordings may be used, reproduced, or published by O Beach Ibiza for promotional or commercial purposes, in any media, without compensation or further approval.
• Animals are not permitted in the venue.
• O Beach Ibiza provides accessible routes and facilities, including entrances, restrooms, and key common areas, to accommodate wheelchair users.
• Once guests have exited the venue, re-entry will not be permitted under any circumstances.
• Please always be aware of your belongings. O Beach Ibiza is not responsible for any loss, theft, or damage to personal items within the venue.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• Guests who require medication (including insulin or temperature-sensitive treatments) are welcome to inform staff on arrival or in advance of their visit. Security will provide clear guidance on the available options for medication, which can either be kept on the guest's person entirely at their own risk and responsibility, or stored securely with our on-site medical team in the infirmary, where refrigeration is available if needed. Guests may access the infirmary at any time if they wish to store or self-administer medication privately. O Beach Ibiza accepts no liability for any medication retained by the guest or not collected at the end of the day.
• To protect the privacy of our guests and staff, wearable recording devices, including smart glasses and any other technology capable of discreetly recording photographs, video or audio, are prohibited. O Beach Ibiza reserves the right to refuse entry or remove any guest found using such devices.

E Ticket Terms & Conditions

• Clients who have purchased Early Entry Tickets must be in the venue by the time specified on their ticket. Entry for Early Entry Ticket holders cannot be guaranteed after this time. In the event that the venue reaches full capacity, entry — even with a valid ticket — may operate on a one-in, one-out basis at management's discretion.
• Clients holding General Admission Tickets are welcome to arrive at any time during opening hours. However, entry is subject to venue capacity, and admission cannot be guaranteed once capacity has been reached. We strongly recommend arriving early to make the most of your experience and avoid possible delays at peak times.
• Ticket holders cannot be added to or combined with bed or table reservations under any circumstances.
• Tickets are valid only for the specific date stated at the time of purchase and must be presented upon entry to the venue.
• Please note that ticket prices listed on the O Beach website are advance purchase rates, available only until 12:00 (midday) on the day of the event. Entry purchased at the door may be subject to higher on-the-day pricing.
• Tickets are non-refundable under any circumstances, including events beyond our control. However, you may request to move your ticket to another date within the same year if you contact us at least 7 days prior to your original ticket date (subject to availability).
• A limited number of lockers with built-in phone chargers are available inside the club. Guests are encouraged to use them to safely store personal belongings and shoes during their visit. Please note that the lockers include a fee, however you have full access to open and close your locker throughout the course of the day.
• Tickets are sold subject to management's right to alter, amend, or vary the events calendar due to circumstances beyond its control, without obligation to refund or exchange tickets.
• The purchaser represents and warrants that all tickets are for personal use only and may not be resold or offered for resale under any circumstances. Any resale or attempted resale will render the ticket void, and the holder may be refused entry or removed from the venue without refund or compensation.
• If an advertised event is changed or replaced, tickets will remain valid for the same date. Guests who are unable to attend as a result of the change may request to move their booking to another available date within the same season, subject to management approval and availability. No refunds will be issued under any circumstances.
• Towels must remain inside the venue. Purchased towels from the O Beach Boutique may be taken out only with proof of purchase.
• Entry and continued admission are subject to venue rules, dress code, and management discretion. Guests displaying inappropriate, aggressive, or unsafe behaviour may be refused entry or removed from the venue without refund.
• O Beach Ibiza operates a zero-tolerance policy towards any form of violence, harassment, or discriminatory behaviour.
• Management reserves the right to amend operating hours, close the venue earlier than scheduled, or alter event timings at its discretion for operational, safety, or weather-related reasons. No refunds or compensation will be issued in such circumstances.
• Please always be aware of your belongings. O Beach Ibiza is not responsible for any loss, theft, or damage to personal items within the venue.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• Please note that a discretionary 10% service charge will be automatically added to all final bills.
• All ticket holders are also bound by the O Beach Ibiza Door Policy and Venue Terms & Conditions, which apply to all guests entering the premises.

Dress Code

• O Beach Ibiza reserves the right to refuse admission for unsuitable attire. Prohibited items and clothing include, but are not limited to:
• Body paint, fancy dress, or novelty costumes
• Hen and stag accessories such as veils, crowns, sashes, or matching t-shirts/clothing
• Novelty or themed footwear
• Props of any kind, including inflatables
• Guests are expected to dress appropriately for a daytime pool environment. Swimwear must be worn when entering the pool, and footwear is required at all times when moving around the venue.
• Entry and continued admission remain at the discretion of management. Refunds will not be issued to guests refused entry or removed from the venue for failure to comply with the dress code.
• All guests must wear suitable footwear upon arrival and are required to depart the venue respectfully dressed.
• Sporting team tops are strictly prohibited.
• Clothing displaying offensive language, imagery, or symbols will not be permitted.
• You may not enter the pool fully clothed. Only appropriate swimwear is permitted at all times.
• Please note that topless bathing is not permitted in the venue.
• To protect the privacy of our guests and staff, wearable recording devices, including smart glasses and any other technology capable of discreetly recording photographs, video or audio, are prohibited. O Beach Ibiza reserves the right to refuse entry or remove any guest found using such devices.

Personal Belongings

• O Beach Ibiza does not provide storage facilities for luggage, large bags, or bike helmets. These items are not permitted inside the venue.
• All guests are responsible for their own personal belongings when attending the venue. O Beach Ibiza accepts no liability for loss, theft, or damage to personal property brought onto the premises.
• A limited number of lockers with built-in phone chargers are available inside the club. Guests are encouraged to use them to safely store personal belongings and shoes during their visit. Please note that the lockers include a fee; however, guests have full access to open and close their locker throughout the course of the day.
• To help us provide the best possible service, please report any lost property to our team as soon as possible. We will do our utmost to assist in reuniting you with your belongings.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• Please note that all items found within the venue will be kept for up to 3 days. After this time, any unclaimed items will be handed to the Guardia Civil in accordance with local regulations. Guests collecting lost property must do so within the 3-day period. For enquiries beyond this timeframe, please contact the Guardia Civil directly on 0034 971 34 05 02.
• O Beach Ibiza accepts no responsibility for the loss of, or damage to, any personal items stored in lockers, phone charging units, or bed safes.
• Any personal items left unattended at the end of the day will be treated as lost property and handled in accordance with the above policy.
• O Beach Ibiza reserves the right to remove any item left unattended if it is deemed to obstruct, cause damage, or present a safety risk within the venue.
• Guests are advised not to bring high-value items such as jewellery, cash, or electronic devices into the venue. O Beach Ibiza cannot accept responsibility for the loss or damage of such items under any circumstances.

Force Majeure

O Beach Ibiza operates a strict no-refund policy.

In the event of circumstances beyond our reasonable control — including but not limited to adverse or unsafe weather conditions, natural disasters or acts of God, government orders or safety directives, acts of terrorism, labour disputes, war, epidemics, pandemics, or other national or regional emergencies — O Beach Ibiza reserves the right to amend operating hours, event programming, or to close the venue early or in full for the safety of guests and staff.

Where the venue remains open and operational, no refunds or compensation will be issued under any circumstances.

If the venue is required to close in full, guests may be offered an alternative date within the same season, subject to availability and provided the request is made before 12:00 noon on the day of the original booking. If no alternative date is available — such as at the end of the season — no refund or compensation will be issued.

O Beach Ibiza further reserves the right to make operational adjustments on the day of your reservation, including changes to event programming, opening or closing times, or venue layout, where necessary for safety or operational reasons. No refunds or compensation will be issued where the venue remains open and operational, or where an alternative date is offered.

Pool Safety

For the safety and enjoyment of all guests, please observe the following pool rules at all times:

• Diving, jumping, running, or any unsafe behaviour around the pool area is strictly prohibited.
• Glass, bottles, or sharp objects are not permitted in the pool.
• Pool depths range from approximately 0.4m to 1.4m. The pool does not have a single point of deep entry – water remains shallow (ankle to calf height) around the entire perimeter.
• For ease of access, the pool includes both a gently sloping ramp and elongated shallow steps, which meet current Spanish safety regulations.
• Guests are asked to take care when entering and exiting the pool. Non-slip flooring is installed, but caution should still be exercised, especially when wet.
• Guests must wear appropriate swimwear at all times when using the pool. Entry is not permitted while fully clothed.
• Guests must follow the instructions of lifeguards, security, and venue staff at all times. Lifeguards are on duty; however, guests enter the pool at their own risk.
• Guests who appear intoxicated, unwell, or behaving in a way that may endanger themselves or others may be refused pool access at management's discretion.

In case of Injury or accident, please make yourself known to our Staff. Please act and drink responsibly inside the venue and the pool.

General Safety

Guest safety and wellbeing are our highest priority. We kindly ask all guests to act responsibly and follow the guidance of security and venue staff at all times.

• Please keep hydrated throughout the day, especially during peak season when temperatures are high.
• O Beach Ibiza promotes responsible drinking and prioritises guest welfare. Guests who appear intoxicated, unwell, or behaving in a way that may endanger themselves or others may be asked to visit our on-site infirmary for assessment or care. Where necessary, management reserves the right to refuse service or request that guests leave the venue for their own safety and the safety of others.
• Drugs and illegal substances are strictly prohibited within the venue. Anyone found in possession or under the influence will be removed and reported to the authorities.
• Please take care when moving around the venue, particularly near wet or uneven surfaces. Appropriate footwear must be worn at all times.
• When opening bottles of champagne or sparkling wine: Press down firmly on the cork while loosening the wire cage. Never shake or point the bottle towards yourself or others.
• Once the bottle is empty, please hand it to a member of staff for safe disposal.
• For everyone's safety, glassware must remain in designated areas and must not be taken into the pool.
• Guests must comply with all safety instructions given by management, security, or staff. Failure to follow these instructions may result in removal from the venue without refund.
• In the event of illness, injury, or accident, please notify a member of staff immediately. Our on-site medical team is available to assist at any time.
• Smoking is permitted only in designated outdoor areas. Please use the ashtrays provided.
• Personal electronic devices, including e-cigarettes and vape pens, should not be used in the pool or water features.
• During busy periods, please be mindful of other guests and avoid overcrowding or standing on furniture.
• Guests are expected to cooperate fully with security or emergency personnel in the event of any incident.
• Any damage to venue property, furnishings, or equipment caused by a guest (intentionally or through negligence) will be charged in full to the responsible party.

Guests enter O Beach Ibiza and participate in all activities, including pool use and entertainment, at their own risk. O Beach Ibiza shall not be held liable for any injury, loss, or damage except where directly caused by the proven negligence of the venue or its employees acting within the scope of their duties.

Water Jets

Water jets operate throughout the day as part of the O Beach Ibiza entertainment experience. These are positioned around and within the pool area and may activate without prior notice.

Guests are advised to keep all phones, electronic devices, and valuables well away from the pool and water jet areas. O Beach Ibiza accepts no responsibility for any loss, damage, or malfunction of personal belongings caused by water exposure, including during entertainment displays or jet activations.

Entry to the venue and participation in poolside activities are at the guest's own risk.

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Club Chinois Dress Code

At Club Chinois, we maintain a classy casual dress code. We kindly request gentlemen to adhere to our policy of wearing long pants. Sportswear and open shoes will not be permitted in the venue. Please note that the venue reserves the right to refuse entry, and entry is at the discretion of the door team on the night.

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Cova Santa General Conditions:

• It is strictly prohibited to bring alcohol, illegal substances, weapons or dangerous objects to the event.
• Right of admission under the provisions of the current Public Entertainment Law.
• Entry is prohibited to minors under 18 years of age. It is essential to show the ID or other valid original identification document, photocopies will NOT be displayed, since the organization of the event is not responsible for stolen / counterfeit tickets.
• Entry and/or permanence in the event is limited to any person who:
  • Is intoxicated or consumes any type of narcotic or illegal substance.
  • Provoke or incite any disorder or act of violence within the event.
  • Do not comply with the dress code established by the establishment.
  • Does not comply with the sanitary hygienic measures of the establishment.
• All attendees may be subjected to a search by the security team at the access to the event, following the guidelines of the Law on Public Entertainment and Security. In case of refusal, entry to the event will be prohibited.
• The attending public may appear in images taken by different means. The organization may record, broadcast and film the attendees.
• Re-entry will only be allowed with prior notice and proof of admission (VIP bracelet).
• Attendees are expected to comply with the formal dress code appropriate for the occasion; failure to do so may result in denied entry without refund.

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Ibiza Rocks Terms & Conditions

By purchasing a ticket/VIP space and/or entering the Ibiza Rocks Venue you agree to adhere to all the terms of entry, event safety and conduct set out by Ibiza Rocks as below.

Please read them carefully as they set out our respective rights and obligations.

1. INTRODUCTION

1.1 In these conditions a reference to:

1. “You”, “Your” means the person making the booking and other attendees related to your ticket/bed purchase
2. “Lead Name” means the person identified as making the ticket/bed purchase during the booking process”
3. “Hotel” means, as the context requires, the hotel in which a particular Event Venue situated;
4. “Venue” means the location of the event; which would be inside Ibiza Rocks Hotel 
5. We”, “Us”, “Our” mean IBIZA ROCKS HOTEL PROMOCIONES S.L. a company registered in Spain with registration number B57615809 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain;
6. IBIZA ROCKS HOTEL PROMOCIONES S.L. is covered by an INDIVIDUAL DEPOSIT sum to the limit of 60,000 euros, to guarantee the economic responsibilities in case the obligations are not met before the consumers and end-users – Art 10 of Decree 13/2011, on 25 February – , which it is established that the general provisions necessary to have the freedom of establishment and provision of touristic services, the regulation of the declaration responsible and simplification of the administrative procedures related to tourism.

1.2 Please read the Terms and Conditions carefully. They apply to all bookings made for IBIZA ROCKS HOTEL PROMOCIONES S.L. and to all members of your event booking..

2. EVENT DATES, TIMINGS & PROGRAMME

1. All IBIZA ROCKS HOTEL PROMOCIONES S.L. events, as well as other branded events by external promoters will take place in the Ibiza Rocks Hotel on selected dates in April, May, June, July, August and September. All event programmes, days and dates are subject to change. Any specific artists or event programmes presented at time of booking are not guaranteed to be the eventual artist or event programme.
2. You should always check that your booked Event is going ahead at the scheduled date, time and venue.
3. Headline artist set times for events are not announced in advance and are subject to change. Our advice is to always ensure you arrive at the venue before 16:00 to ensure that you do not miss any of the headline acts. Last entry is 20:00 for daytime events and 22:00 for evening events.
4. Your Event Booking will remain confirmed regardless of the weather on the event day unless otherwise communicated by the official communication channels of IBIZA ROCKS HOTEL PROMOCIONES S.L

3. ENTRANCE POLICY & CONDUCT

1. No one under the age of 18 will be permitted to enter the Venue. Any customer who is under-age at the time of the event will not be allowed into the Venue and no refund will be issued.
2. Every person entering the Venue must have a valid form of photographic identification, such as a passport or driver’s license.
3. The management reserves the right to deny admission, to refuse any entry and/or eject any person from the Venue who appears to be intoxicated, under the influence of drugs, or behaving in a dangerous, inappropriate or abusive manner. Please note that no refunds will be given in these circumstances.
4. Any form of verbal or physical abuse towards employees of Ibiza Rocks Hotel or fellow customers will not be tolerated and may result in prosecution.
5. For safety reasons, we reserve the right to search clothing, bags, and all other items upon entry and exit, and we may confiscate any items that may cause danger or disruption to others.
6. Food and drink items purchased outside the Venue are not allowed to be taken inside the Venue. This also applies to guests of the Ibiza Rocks Hotel.
7. Entry into the Venue is at the manager’s discretion, and anyone who does not comply with local regulations concerning public bathing or swimming will be asked to leave the premises.
8. There will often also be rules restricting or preventing the admission of latecomers depending on the time of arrival and the time the event finishes. Please note the last entry times of the venue and conditions of Your purchased Event option.
9. SLR cameras, unauthorised video cameras or equipment for the professional recording or transmitting (by digital or other means) of any audio, visual or audio-visual material within the Venue is strictly forbidden and is not permitted at any time. Any such material may be confiscated and/or destroyed by the Promoter. Any recording made of the Event in breach of the Conditions shall belong to the Promoter and You agree to assign any and all rights in any such recordings to the Promoter. If you wish to record inside the venue, please contact our marketing team in advance. Selfie sticks are also not permitted.
10. You shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials without the Venues prior written consent.
11. By entering the Event You give Your express consent to being photographed/filmed or sound recorded as part of the audience, and to Your name, voice and/or likeness being included within any film, photograph, audio or audiovisual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world with no reimbursement or copyright. This may include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.
12. Animals are not allowed in the venue.
13. We have a strict no re-entry policy.
14. Disabled facilities are available.
15. If You or any member of your party has any other particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

4. DRESS CODE

1. The Venue reserves the right to refuse admission for unsuitable attire, which includes body paint, fancy dress, novelty shoes, and hen/stag accessories (including veils, sashes, and matching t-shirts). Props, including inflatables, are strictly prohibited.
2. All guests must wear footwear to arrive and are also required to depart the venue respectfully clothed (tops and shorts/skirt).
3. To bathe in the pool, proper bathing attire is required.
4. You may not enter the pool fully clothed.
5. Please note that topless bathing is not permitted in the venue.

5. PERSONAL BELONGINGS

1. We do not store any luggage or large bags at the venue, so they will not be permitted inside.
2. Please note that all customers are responsible for their own belongings when attending an event. The Venue does not accept any responsibility for any personal property. We do have lockers for small items, so please speak to our team if you want to use these facilities.
3. The Venue does not accept any responsibility for the loss or damage to any property deposited in its lockers, phone charging units, or bed safes.
4. We will not accept any liability for the loss of jewellery, other valuables, or money contained within a deposited item. We ask that all customers report immediately to the Manager any missing items that have been deposited in the lockers or bed safes.
5. To help us provide the best customer service, please report any lost property as soon as possible, and we will do our best to reunite you with your items.
6. Any personal possessions or other items which are found at the Event shall be retained by the Venue for a period of 30 days following their discovery. During this period You may collect any item which belongs to You from a location specified by the Venue upon reasonable proof of identification and ownership. If, upon the expiry of 30 days from the date of its discovery, any item has not been collected by You, the Venue reserves the right to dispose of any such items as it sees fit without any further liability to You (notwithstanding anything else in the Conditions). Where possible, any uncollected items will be donated to charity.

6. SAFETY & WELL BEING

1. In case of injury or accident, please make yourself known to our team. 
2. Please act and drink responsibly inside the venue, and make sure you stay hydrated, especially during peak season when the sun is strongest.
3. Please remember the following when receiving bottles of champagne and opening them. Do not shake or point the bottle in the direction of yourself or anyone else.
4. When the bottle is empty, please dispose of the glass bottle safely or give it to a member of the team.
5. Please be aware that the Venue Pools are shallow pools with a maximum depth of only 0.75M. Please take care, only enter this pool by using the steps and DO NOT jump or dive into the pool under any circumstance
6. If coming from abroad It is a strict requirement of Ibiza Rocks Hotel Promociones for you to have adequate and comprehensive Holiday/Travel Insurance to attend an event at the Venue

7. COMPLAINTS

1. If you have a complaint whilst you are attending an event, you must inform the Customer Service Team, Venue Management, Concierge or Reception at the Venue immediately in order to give them the chance to resolve the problem. A report form should be completed with a member of the Venue team whilst you are at the event. Any right to compensation may be lost if you fail to do this. If you are not offered a report form please ask to speak with a member of the Management team at the Venue.
2. If you made a booking through an agent or third parties please direct any post event complaints to the booking agent (such as Jet2, On The Beach, Booking.com etc.) in the first instance, they will make contact with the Venue Provider on your behalf to get a resolution. You must still report the issue to the Customer Service Team or Reception Team in resort during your stay.

8. OTHER

1. Maintenance, changes and improvements take place all season round. No compensation will be offered if a facility is unavailable during your event, but the Venue will endeavour to provide a suitable alternative.
2. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.
3. “Force Majeure” means any cause beyond the Venue / Promoter’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Venue will not be liable to You for failure to perform any obligation under the Conditions to the extent that the failure is caused by Force Majeure.
4. We cannot be liable in any way for the acts or omissions of others.
5. The purchase by you of accommodation and/or event passes/events daybeds, tables or sofas and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by Spanish law and any disputes arising out of any transaction between you and IBIZA ROCKS HOTEL PROMOCIONES are subject to the exclusive jurisdiction of the Spanish Courts.

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Playa Soleil Terms of Use

• Events are for 18 years and over, all guests must present a valid ID on arrival.
• Dress Code: We welcome visitors to express their unique style, but please keep it elegant. No swimwear, sports team merchandise, backpacks, uncovered torsos or vests for men. Stag or hen party fancy dress will not be permitted, neither will any item that could offend other guests.
• Professional camera equipment will not be permitted on the premises. Selfie sticks are not allowed.
• Line-ups, opening hours, music programming, event schedules and set times are subject to change without prior notice. We recommend arriving early to enjoy the full Playa Soleil experience.
• By entering the premises, all guests agree that they may be filmed/photographed as part of promotional content for Playa Soleil.
• Playa Soleil will not be held responsible for adverse weather conditions.
• Attendants are responsible for their personal property at all times and should never leave their belongings unattended.
• Right of admission reserved.

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Lío Terms of Use:

Entrance prohibited to all persons under 18 years of age even if accompanied by an adult.
Original Photo ID or passport must be presented to security staff.

Guests are expected to follow an elegant dress code.

Please respect the following rules for clothing and behaviour. You will not be allowed entry:

Anyone under the influence of alcohol or any narcotic substance.
Anyone exhibiting violent or disorderly behaviour.
Persons in beach attire (including bathing suits), shorts, beach sandals, Birkenstock, with uncovered torsos or men wearing vests.
Persons in active sportswear including sweat pants, sweatshirts, sport shoes or headgear.
Persons exhibiting an unclean or unkempt appearance.
For security reasons no one is allowed to enter the premises with any kind of bag, knapsack, package, or carrying case. Ladies handbags are the only exception and these will be inspected by the security personnel before admittance.

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