Frequently Asked Questions

How does it work?

It's really simple:

  1. Choose your activity
  2. Pay with a credit card or PayPal...
  3. You will immediately receive an email with your ticket and all important information
  4. Bring your ticket, either on your mobile or printed on paper, and a photo ID to the chosen activity...
  5. Go in and have a spectacular time!
What do I need to bring to the activity?

The ticket, either on your mobile or printed on paper. If you bring your tickets on your mobile, please make sure it is charged. If you can not show a valid ticket you will not be allowed to take part in the activity.

A photo ID card which clearly shows your name with a recent photo. Eg driving licence with photo, personal ID card, passport. No photocopies please.

When do I receive the tickets?

As soon as you have completed your purchase.

You receive a link to print/view your tickets on the confirmation screen and by email. 

What happens if I need to change / cancel my tickets?

You may cancel nearly all tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of any charge through My orders up to 24 hours prior to the date of the activity, and receive a full refund of the amount paid.

There are a few tickets which have different cancellation conditions. These activities are labelled clearly in your shopping basket and confirmation email. Mostly this refers to the number of days before the chosen date you can cancel.

You can't change tickets, but it is very easy to cancel and rebook.

How do I pay for the tickets?

You can either pay using a Visa/Mastercard or PayPal.

In both cases, you will be billed by Ibiza Spotlight S.L. whose name will show up on your credit card / PayPal account.

There is a 4-day minimum release for PayPal purchases: this means you can only buy tickets using PayPal for activities at least 4 days away, this is to protect against fraud, we are really sorry for the inconvenience!

Can I buy tickets for more than 1 person?

Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the person who's name is on the ticket is responsible for all the persons on the ticket. No person will be able to participate in the activity without the ticket holder - there are NO exceptions to this rule.

Can I buy tickets for other people?

Yes of course. The person whose name is on the ticket must participate in the activity with all other persons. No person will be able to participate in the activity without the ticket holder - there are NO exceptions to this rule.

This is not possible with PayPal. If you use PayPal, the PayPal account holder's name goes on the tickets.

What if the activity is cancelled?

Should the supplier need to cancel an activity due to unforeseen circumstances (eg bad weather, repairs, etc.) then the supplier will reschedule the activity. If the alternative date does not suit you, then the activity will be fully refunded.

How are my personal details protected?

All payments on Ibiza Spotlight's server are securely encrypted using 256-bit SSL technology. You can see the green padlock in the top left hand corner of the URL bar of your browser - which means you can safely transmit your credit card numbers in complete confidence.

We also use Verified by Visa / Mastercard SecureCode. This is an extra level of authentication which is required by your bank at the moment of purchase - usually a secret password, a pin number, an sms to your mobile with a one-time code, etc.

This gives you, the customer, and us, the merchant, a much higher level of security on credit card payments, as it guarantees the identity of the person making the purchase.

For more information see the VISA website or the Mastercard website.

Credit card numbers are NEVER kept by Ibiza Spotlight.

Personal data protection info

According to the General Data Protection Regulation (UE) 2016/679, regarding your personal data management, we inform you:

Data controller: IBIZA SPOTLIGHT S.L., Crta. San José km 3, Sec. 1, Pol. 1, no. 7605, apdo. de correos 1027, 07817 Sant Jordi (ILLES BALEARS)

Purpose: Buying club tickets or activity tickets.

Lawful basis for processing data: subject's consent.

Data disclosure: Your personal data will not be disclosed unless forced by law.

Rights: You have right of access, right to rectification, right to erasure and data portability, and right to restriction of processing, writing a letter accompanied by a copy of an official document evidencing your identity to the Data Controller. You have also the right to logde a complaint with a Supervisory Authority (Spanish Supervisory Authority is Agencia Española de Protección de Datos).

More info: Please visit the Privacy Policy Page in our website.


Close window