Tickets by Ibiza Spotlight

Frequently Asked Questions

How Does it Work?

It's really Simple:

  1. Choose your Party from the calendar...
  2. Pay with a Credit Card or Paypal...
  3. Bring your printed ticket, photo ID to the Guestlist Entrance of the Club along with the Credit Card you used to pay and...
  4. Go in and have the time of your life!

If you used Paypal or if the tickets are part of a package deal you don't need to show the credit card.
Most clubs are adopting a barcode system for entry, so please always bring your printed ticket.

What do I need to bring to the club?

The printed ticket.

A Photo ID card which clearly shows your name with a recent photo, at the club entrance. E.g. Driving Licence with Photo, Personal ID Card, Passport. No photocopies please.

The Credit Card you used to pay for the tickets. (This does not apply for Paypal - the clubs are all aware of this).

What is the age limit for entry to the clubs?

You must be 18 years or over to enter any club in Ibiza. You must be 18 years or over to buy alcohol.

When do I receive the tickets?

As soon as you have completed your purchase, you are confirmed on the list for that night and can print your tickets straight away.

Unless stated otherwise on your ticket, you must bring the printed ticket (with photo ID and the card you used for payment)

What happens if I need to change / cancel my tickets?

For all tickets which are purchased directly from Ibiza Spotlight (whose name will appear on your Credit Card account), you can cancel your tickets free of charge in My Account and will receive a refund of the full amount.*

You can't change tickets, but you can cancel, refund and book again. Cancelations are only accepted up until 24 hours before the event. As long as you cancel at least 24 hours before the event, you will receive a full refund.*

*Except for some special parties or tickets with limited availability or special discount prices which can not be cancelled or have a different cancelation policy. These parties are labelled clearly in your basket and email confirmation.

What if prices drop after I buy my tickets?

If the official ticket prices drop after you've bought your ticket, we refund the difference. You'll receive it after a few days in your Credit card account.

We are the only Ibiza club ticket outlet to do this.

This is only possible because of the excellent and long-standing relationship we have with the venues and promoters. On some occasions the promoters or the venue do not allow us do this.

How do I pay for the tickets?

You can either pay using a Credit Card (Visa Credit or Debit / Visa Electron / Mastercard / Eurocard) or you can pay using Paypal with no handling fees.

In both cases, you will be billed by Ibiza Spotlight S.L. whose name will show up on your Credit Card / Paypal account.

There is a 4-day minimum release for Paypal purchases: this means you can only buy tickets using Paypal for parties at least 4 days away, this is to protect against fraud, we are really sorry for the inconvenience!

Whose name goes on the ticket?

The Credit Card holder or the Paypal account holder must buy the ticket in his/her own name.

Can I buy tickets for more than 1 person?

Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the Credit Card holder is responsible for all the persons on the ticket. No person will be able to enter to the club without the Credit Card holder - there are NO exceptions to this rule.

Can I buy tickets for other people as a present?

No. The Credit Card holder must enter the club with all other persons. No person will be able to enter to the club without the Credit Card holder - there are NO exceptions to this rule.

What if the event is cancelled or my favourite DJ doesn't show up?

In the case of an event cancellation by the organiser, promoter or club, the full value of the ticket will be refunded. You will be advised of the cancellation by email.

Artist no-shows (DJs or live acts not performing even though they have been announced to appear) do not generally entitle for refunds. However, if a headlining artist is not performing for whatever reason, it is the club or promoter's decision whether a partial refund is granted. We always keep our party calendar up to day with any line-up modifications, but last minute changes can happen.


How are my personal details protected?

All payments on Ibiza Spotlight's server are securely encrypted using 256-bit SSL technology. You can see the green padlock in the top left hand corner of the URL bar of your browser - which means you can safely transmit your Credit Card numbers in complete confidence.

We also use Verified by Visa / Mastercard SecureCode. This is an extra level of authentication which is required by your bank at the moment of purchase - usually a secret password, a pin number, an sms to your mobile with a one-time code, etc.

This gives you, the customer, and us, the merchant, a much higher level of security on Credit Card payments, as it guarantees the identity of the person making the purchase.

For more information see the VISA website or the Mastercard website.

Credit Card numbers are NEVER kept by Ibiza Spotlight.

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