Frequently Asked Questions

How does it work?

It's really simple:

  1. Choose your party from the calendar...
  2. Pay with a credit card or PayPal...
  3. Bring your ticket and photo ID to the entrance of the club...
  4. Go in and have the time of your life!
What do I need to bring to the club?

The ticket, either on your mobile or printed on paper. If you bring your tickets on your mobile, please make sure it is charged. If you can not show a valid ticket you will not be allowed to enter the venue.

A photo ID card which clearly shows your name with a recent photo, at the club entrance. Eg driving licence with photo, personal ID card, passport. No photocopies please.

What is the age limit for entry to the clubs?

You must be minimum 18 years of age to attend any clubbing venues, boat parties or other clubbing-related events.

When do I receive the tickets?

As soon as you have completed your purchase, you are confirmed on the list for that night.

You receive a link to print/view your tickets on the confirmation screen and by email.

 

What happens if I need to cancel/change my tickets?

You may cancel nearly all tickets purchased directly through Ibiza Spotlight (whose name will appear on your credit card statement) free of any charge through My orders up to 24 hours prior to the event, and receive a full refund of the amount paid.

There are a few tickets which have different cancellation conditions. These parties are labelled clearly in your shopping basket and confirmation email. Mostly this refers to the number of days before the event you can cancel.

You can't change tickets, but it is very easy to cancel and rebook.

Non-refundable, open-date tickets

Ibiza Spotlight also sells some non refundable open-date tickets for events in Ibiza. These tickets are are a great opportunity for you to visit Ibiza's legendary clubs at a super price, and to support the local nightlife industry by buying your tickets in advance for future events.

These tickets are non-refundable in any situation, including in the very unlikely event of the cancellation of all events at, or closure of the chosen venue during the validity of the ticket.

What if prices drop after I buy my tickets?

If the official ticket prices drop after you've bought your ticket, we refund the difference. You'll receive it after a few days in your credit card account.

We are the only Ibiza club ticket outlet to do this.

This is only possible because of the excellent and long-standing relationship we have with the venues and promoters. On some occasions the promoters or the venue do not allow us do this.

How do I pay for the tickets?

You can either pay using a Visa/Mastercard or PayPal.

In both cases, you will be billed by Ibiza Spotlight S.L. whose name will show up on your credit card / PayPal account.

There is a 4-day minimum release for PayPal purchases: This means you can only buy tickets using PayPal for parties at least 4 days away; this is to protect against fraud, we are really sorry for the inconvenience.

Can I buy tickets for more than 1 person?

Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the person who's name is on the ticket is responsible for all the persons on the ticket. No person will be able to enter the club without the ticket holder - there are NO exceptions to this rule.

Can I buy tickets for other people?

Yes of course. The person whose name is on the ticket must enter the club with all other persons. No person will be able to enter to the club without the ticket holder - there are NO exceptions to this rule.

This is not possible with PayPal. If you use PayPal, the PayPal account holder's name goes on the tickets.

What if the event is cancelled or my favourite DJ doesn't show up?

In the case of an event cancellation by the organiser, promoter or club, the full value of the ticket will be refunded. You will be advised of the cancellation by email.

Artist no-shows (DJs or live acts not performing even though they have been announced to appear) do not generally entitle for refunds. However, if a headlining artist is not performing for whatever reason, it is the club or promoter's decision whether a partial refund is granted. We always keep our party calendar up to date with any line-up modifications, but last minute changes can happen.

 

How are my personal details protected?

All payments on Ibiza Spotlight's server are securely encrypted using 256-bit SSL technology. You can see the padlock in the top left hand corner of the URL bar of your browser - which means you can safely transmit your credit card numbers in complete confidence.

Verified by Visa Mastercard Securecode

We also use Verified by Visa / Mastercard SecureCode. This is an extra level of authentication which is required by your bank at the moment of purchase - usually a secret password, a pin number, an sms to your mobile with a one-time code, etc.

This gives you, the customer, and us, the merchant, a much higher level of security on credit card payments, as it guarantees the identity of the person making the purchase.

Credit card numbers are NEVER kept by Ibiza Spotlight.

Personal data protection info

According to the General Data Protection Regulation (EU) 2016/679, regarding your personal data management, we inform you:

Data controller: IBIZA SPOTLIGHT S.L., Crta. San José km 3, Sec. 1, Pol. 1, no. 7605, apdo. de correos 1027, 07817 Sant Jordi (ILLES BALEARS)

Purpose: Buying club tickets or activity tickets.

Lawful basis for processing data: subject's consent.

Data disclosure: Your personal data will not be disclosed unless forced by law.

Rights: You have right of access, right to rectification, right to erasure and data portability, and right to restriction of processing, writing a letter accompanied by a copy of an official document evidencing your identity to the Data Controller. You have also the right to logde a complaint with a Supervisory Authority (Spanish Supervisory Authority is Agencia Española de Protección de Datos).

More info: Please visit the Privacy Policy Page in our website.


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