Frequently Asked Questions about Ibiza Villa Rentals

If you cancel more than 30 days before your arrival all payments will be refunded in full. If you cancel more than 7 days but less than 30 days before your arrival the villa owner will retain 50% of the deposit as a cancellation fee. If you cancel less than 7 days before your arrival, or if you don't show, the villa owner will retain the deposit as a cancellation fee. These conditions conform to Balearic Island Ministry of Tourism Regulations.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITING BY EMAIL.
Please send an EMAIL to villas@ibiza-spotlight.com
in which you clearly state your BOOKING REFERENCE NUMBER, which is included in the printed confirmation voucher and email.

All villa owners have agreed that, in case of cancellation due to the volcanic activity, the initial deposit paid will be held and go towards a future booking by the same client within the current or next season.

This applies to all clients who have booked their holiday through Ibiza Spotlight's own booking system.

Ibiza Spotlight reserves the right to request exact flight details.

When you make your booking, you will be informed where to meet the villa owners upon arrival. Most of the time you will meet at the airport or at the nearest village to the villa.

When you meet you will be:

• Given the key to the villa
• Given driving instructions or a map to find the villa (all villas are located on our google maps so you can see exactly where they are).
• Asked to pay the deposit for breakages (this will be returned when you leave).
• Given any further instructions about the villa.

You are renting direct from the owner. Spotlight is merely providing the booking service

You will be asked to pay a deposit for breakages when you arrive and meet the owner. The amount varies per villa. This should be paid in cash.

When you make the booking you will be told how much this will be.

You pay a 30% deposit - depending on which villa, either by transfer or credit card (Visa, Visa debit or Mastercard) - when you make the booking. The rest is paid to the villa owner on arrival.

When you arrive the owner will give you his/her telephone number which you can call should you have any problems in the villa.