Frequently Asked Questions about Ibiza Villa Rentals

What are the benefits of a legally registered villa?

These properties have been accredited by and registered with the Tourism Association of Ibiza. When you rent a legally registered property you have:

  1. Guarantee that your payments are secure.
  2. Guaranteed level of service and facilities.
  3. Guarantee of quality.
  4. Guarantee that the villa has the officially required safety standards.
What are the payment conditions?

You pay a 30% deposit - depending on which villa, either by transfer or credit card (Visa, Visa debit or Mastercard) - when you make the booking.

The rest is paid to the villa owner on arrival in cash.

Cancellations

If you cancel more than 30 days before your arrival all payments will be refunded in full. If you cancel more than 7 days but less than 30 days before your arrival the villa owner will retain 50% of the deposit as a cancellation fee. If you cancel less than 7 days before your arrival, or if you don't show, the villa owner will retain the deposit as a cancellation fee. These conditions conform to Balearic Island Ministry of Tourism Regulations.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITING BY EMAIL.
Please send an EMAIL to villas@ibiza-spotlight.com
in which you clearly state your BOOKING REFERENCE NUMBER, which is included in the printed confirmation voucher and email.

Deposit for breakages

You will be asked to pay a refundable deposit for breakages when you arrive and meet the owner. The amount varies per villa and will be confirmed when you make your booking. This deposit should be paid in cash.

If the villa is left in perfect condition, then the owner will return the full amount either on your departure or at the latest within 7 days of your departure. In case of damage or extra cleaning, then the owner may deduct any costs incurred from the breakage deposit.

Please leave your bank account details with the owner so that he can transfer the breakage deposit back to you.

Will I need to hire a car?

We highly recommend you hire a car as public transport doesn't reach all parts of the island and is often restricted and taxis can be difficult to get hold of in high season.

Click here for reliable car hire companies.

Meeting and Greeting

Once the payment of the deposit has been received by the owner, you will be informed where to meet the villa owners upon arrival. 

When you meet you will be taken to the villa where you will be:

  • Given the key to the villa
  • Given driving instructions or a map to find the villa (all villas are located on our google maps so you can see where they are).
  • Asked to pay the deposit for breakages.
  • Given any further instructions about the villa.

You are renting direct from the owner. Spotlight is merely providing the booking service

Insurances

We highly recommend you take out a travel insurance to protect you during your vaccation against liability in the case of:
- cancellation
- third party damage to the holiday home
- to cover any medical expenses
- to cover any other losses.

Furthermore, the medical centres here on Ibiza request you to carry your European Health Insurance Card (EHIC) to be able to receive free or reduced cost
medical treatment.

Whom do I contact in an emergency when I am in the villa?

When you arrive the owner will give you his/her telephone number which you can call should you have any problems in the villa.

Electricity and water

Please help us to save energy and help the environment by turning off the air-conditioning and other electrical appliance when you leave the house or they are not in use.

Water is a precious resource. Please use it wisely at all times.


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